ProLine Car Parts INC respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website prolinecarparts.com and use our products and services.
We may collect personal information from you in the following ways:
• When you register or create an account with us
• When you purchase products or services from us
• When you submit inquiries, requests, or feedback
• When you communicate with our customer support team
• When you sign up for newsletters or marketing communications
• Automatically when you use our website (including cookies, IP address, browser type, and usage data)
Types of personal information collected may include:
• Full name
• Contact number
• Email address
• Billing and shipping address
• Payment information (processed securely through third-party payment providers)
• Company or business details (if applicable)
• Website usage and technical information
We may collect, use, and disclose your personal information for the following purposes:
• To provide and manage our products and services
• To process orders, payments, shipping, and deliveries
• To respond to inquiries and provide customer support
• To send marketing or promotional communications where consent has been provided
• To improve our website, services, and customer experience
• To prevent fraud and ensure transaction security
• To comply with legal, regulatory, and contractual obligations
By providing your personal information to ProLine Car Parts INC, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and PIPEDA.
You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may limit our ability to provide certain products or services.
We do not sell or rent your personal information. Personal data may be disclosed only in the following circumstances:
• To trusted third-party service providers (including payment processors, logistics partners, and IT service providers)
• When required by law, regulation, court order, or government authority
• For legal proceedings, investigations, fraud prevention, or protection of our legal rights
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable Canadian laws.
You have the right to request access to your personal information and request corrections to any inaccurate or incomplete data by contacting us.
Privacy Officer
ProLine Car Parts INC
Website: www.prolinecarparts.com
Email: support@prolinecarparts.com
Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
If consent has been given to receive text messages from Pro Line Car Parts Inc., messages may be received related to the following:
Example:
“Thank you for reaching out to Pro Line Car Parts Inc. We’ve received your inquiry and are working on a solution. Our team will update you within 12–24 hours.
For any further questions, feel free to reply or contact us at 877-657-1262.”
Message frequency may vary depending on the type of communication. For example, up to 20 SMS messages per week may be received related to part confirmation, billing, or order updates.
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-in to receive SMS messages from Pro Line Car Parts Inc. may be obtained verbally or through form-based consent where applicable.
Opting out of receiving SMS messages can be done at any time by replying STOP to any SMS message received. Alternatively, customers may contact us directly to request removal from the messaging list.
For assistance, reply with the keyword HELP. You may also contact us at support@prolinecarparts.com.
If SMS messages are not desired, the SMS consent checkbox on forms may be left unchecked.
• Message and data rates may apply.
• Opt out at any time by texting STOP.
• For assistance, text HELP or visit our Policies page.
• Message frequency may vary.